Gardeners Bankside Terms and Conditions
These terms and conditions set out the basis on which Gardeners Bankside supplies gardening and related outdoor maintenance services to residential and commercial customers in the UK. By making a booking, requesting a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully, as they explain how the service is booked, how payment is handled, when cancellations apply, and the limits of our responsibility.
Throughout these terms, references to we, us, and our mean the gardening service provider operating under the Gardeners Bankside name. References to you and your mean the customer or the person placing the booking. These conditions are intended to be fair, transparent, and consistent with UK consumer law and relevant business practices.
A booking for gardeners in Bankside may be arranged following an initial enquiry, a site visit if required, and a quotation or estimate. Quotes are usually based on the information available at the time and may depend on access, garden size, the condition of the area, the nature of the work, and any special handling requirements. If the customer accepts the quotation, a booking is confirmed once we acknowledge the agreed date, scope, and price in writing or by another recorded method.
We may request photographs, measurements, or other details before confirming a booking. Where a visit is needed to assess the work, any quotation given before commencement is an estimate unless expressly stated otherwise. If the actual work required differs materially from the information originally provided, we may revise the quotation with your approval before continuing. For avoidance of doubt, a booking does not include services that were not agreed in advance.
It is the customer’s responsibility to ensure that access to the property is available on the agreed date and time. This includes arranging entry, removing vehicles if necessary, securing pets, and ensuring that any relevant permissions have been obtained from landlords, managing agents, or neighbours where needed. If access is delayed or obstructed, we may charge for wasted time or reschedule the appointment at our discretion.
Unless otherwise agreed, payment terms for Gardeners Bankside services are set out on the invoice or quotation. We may require a deposit for larger projects, seasonal works, or repeat maintenance plans. For one-off services, payment is usually due upon completion on the same day, unless an account arrangement has been agreed in writing. We accept payment methods specified at the point of booking or invoicing, and all prices are stated in pounds sterling.
If payment is not received by the due date, we reserve the right to charge reasonable interest and recovery costs where permitted by law. We may also suspend ongoing work, cancel future appointments, or withhold the delivery of reports, invoices, or completion notes until outstanding sums have been settled. Any discounts, offers, or promotional rates apply only as described and may be withdrawn if the booking changes materially.
VAT, if applicable, will be added in accordance with the law and clearly shown on the invoice where required. Additional charges may arise if the scope of work changes, if extra labour is needed, if specialist equipment is required, or if unforeseen conditions are discovered once work begins. We will normally seek approval before incurring such additional costs, except where immediate action is necessary to prevent damage, hazards, or delay to the service.
Cancellations and rescheduling are permitted subject to the notice periods below. If you need to cancel or change a booking, please do so as soon as possible. For routine maintenance and standard appointments, at least 48 hours’ notice is preferred. For larger or planned works, a longer notice period may be specified at the time of booking. Where notice is insufficient, a cancellation fee may apply to cover scheduling, preparation, and any costs already incurred.
If we arrive at the property and cannot complete the work because access is unavailable, the area is unsafe, weather conditions make the service impracticable, or you are otherwise unable to proceed, the appointment may be treated as a late cancellation or a wasted visit. In such cases, we may charge a minimum call-out fee or part of the agreed price, depending on the circumstances and the amount of work already undertaken.
We may reschedule a booking where circumstances beyond our reasonable control prevent us from attending or completing the service. These may include severe weather, staff illness, transport disruption, equipment failure, or legal restrictions. In such situations, we will aim to notify you promptly and offer a new appointment where reasonably possible. We will not be liable for losses arising from a delay or cancellation caused by events outside our control, provided we act with reasonable care and communicate appropriately.
All gardening and maintenance work is carried out with reasonable skill and care. However, living plants, lawns, hedges, soil conditions, and seasonal growth patterns are subject to natural variation. As a result, we cannot guarantee that every plant, shrub, lawn, or landscape feature will respond in a particular way to treatment, pruning, cutting, feeding, or general maintenance. Any advice provided is offered in good faith based on the conditions observed at the time of service.
Our liability for loss or damage is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not responsible for indirect, consequential, or purely economic losses, including loss of profit, loss of opportunity, or loss arising from pre-existing defects, hidden hazards, or conditions beyond our reasonable control.
Where we handle customer property, tools, ornaments, paving, fencing, water features, or other items near the work area, we will take reasonable care. However, the customer should remove fragile, valuable, or sentimental items from the work zone before the appointment. We will not be liable for damage caused by defective surfaces, unstable structures, concealed cables or pipes, pre-existing deterioration, or the natural brittleness of aged materials, unless such damage arises directly from our negligence.
If any part of the service involves green waste, clippings, branches, soil, turf, or other garden debris, disposal must comply with applicable waste regulations. We will handle waste responsibly and in accordance with relevant UK rules, including duty of care requirements. Unless stated otherwise, waste removal is included only where expressly agreed in the quotation. If waste is left on site for customer disposal, it remains the customer’s responsibility once the service is complete.
Where we remove waste, it may be transported to an authorised facility or transferred to a licensed waste handler as required by law. We may split charges for disposal, recycling, and loading if those costs are not included in the original price. Customers must not ask us to dispose of prohibited materials or items that are unsafe, contaminated, or subject to special handling unless we have agreed this in advance and are legally permitted to do so. We may refuse any material that could breach environmental or waste-handling rules.
The customer confirms that the property is safe and that the work requested does not involve unlawful conduct, hazardous substances, or hidden risks that have not been disclosed. If we identify dangerous conditions such as unstable ground, exposed electrics, contaminated waste, nesting activity, or aggressive animals, we may pause or stop work until the issue is resolved. Any time lost because of undisclosed hazards may be charged at the agreed rate or may require a revised quotation.
Any plants, materials, or products supplied by us remain our property until full payment is received, unless title passes earlier in writing. If you supply your own materials, we are not responsible for defects, poor quality, unsuitable specification, or limited lifespan unless we explicitly agreed to inspect and approve them beforehand. Where possible, we may recommend alternatives, but the decision to proceed with a chosen product remains yours.
We may make reasonable changes to a service where necessary to reflect weather, plant health, access limitations, or the practical needs of the job. Such changes may include altering the order of tasks, postponing cutting or pruning, or substituting methods that are more suitable for the conditions encountered. Any substantial change to the agreed scope will be discussed with you before work continues, whenever this is reasonably possible.
All intellectual property rights in estimates, written schedules, maintenance plans, designs, photographs created by us, and service documents remain ours unless agreed otherwise. You may use the documents for your own domestic or business record-keeping, but you may not reproduce or distribute them for commercial purposes without permission. This does not affect your statutory rights in relation to services that are not supplied with reasonable care and skill.
These terms may be updated from time to time. The version in force on the date of booking will usually apply to that booking, unless a change is required by law or is expressly agreed by both parties. If any provision is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed and the remaining terms will continue in full force.
The customer may not transfer their rights or obligations under the booking without our prior written consent. We may assign or subcontract part of the service where appropriate, provided the standard of work remains consistent with these terms. Any subcontractor used will be selected with reasonable care and may be subject to the same operational requirements as our own team.
Nothing in these terms creates a partnership, joint venture, or employment relationship between us and the customer. Each booking is a contract for services only. A failure by either party to enforce a provision immediately does not mean that provision has been waived, and any waiver must be clearly stated in writing to be effective.
The contract between you and Gardeners Bankside is governed by the laws of England and Wales. Any dispute arising from these terms or from the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms and conditions.